Service Desk Administrator
A Service Desk Administrator is required to provide administrative support with key duties and accountability's to include (not limited to):
- To support the service team by carrying out general office administrative tasks such as raising purchase orders, responding to emails, raising quotations, data cleansing and system updating
- To log information received on to the help desk database
- Dispatch mobile engineers/ book external specialist contractors for reactive breakdowns and PPM's
- To manage and plan/schedule and dispatch reactive work orders & PPM to the appropriate engineer(s)
- Handling incoming calls, liaison with existing and/or new clients responding to the enquiries accordingly.
- Raising & Closing of all tasks via the in-house CAFM as required
- Liaising with sub-contractors & suppliers
Candidate Requirements
- A knowledge of the engineering maintenance services and facilities management sectors is desirable.
- The successful candidate will be employed in a similar position or will have held similar positions.
- Able to operate a help desk system
- Excellent IT system skills i.e. Microsoft Office
- CAFM experience
Additional Information
- Monday to Thursday 0800 - 1630 Friday 0800 - 1530
- 25 days holiday Plus Statutory Days plus Birthday
- Pension Scheme
- Parking
To apply please email [email protected]